|
How does Live Chat work?
On your website, a visitor hits the Live Chat icon when he encounters a problem or has a question that needs human response.
Should an Operator not be available, a message is instantly taken and a response given to the customer at the time they take action.
However, immediate response can be given if an Operator is on-line, creating the very best of customer support and satisfaction. Operators can respond to multiple enquiries simultaneously, meaning even your customer support team can be working to greatest effect.Live Chat primarily has 2 components, which are given to you when you purchase the
Service. One component is a small piece of JavaScript code which must be pasted on pages of your website. The second component is Windows-based software, that is to be used by you/your webmaster and your team of support operators.
IMPORTANT
1. Before your website visitor can chat with your
Live Chat Operators, he must have either JAVA or
Flash 7 or higher installed in his computer. If neither of these are
installed on the visitor's computer, the Chat window will not get initialized
in his browser, due to which he will not be able to chat.
2. A visitor to your website will be able to use
the Live Chat Service only if firewall ports 43 and 143 are enabled at his
end.
Reference:
Java >>
Flash >>
|
